BIS 101 – Customer Service (Diploma Certificate)

Providing excellent customer service is essential to the long-term viability of every business. KIT Diploma in Customer Service course introduces the fundamental elements of customer service and explains how they can be applied in any organization. Following this, it describes how a business can develop its customer service program to the highest level. This Diploma course is ideal for business managers, business owners and entrepreneurs who wish to learn how to implement an effective customer service program in their organization.
Name: Customer Service (Diploma Certificate)
Course Code: BIS 101
Course Time: 08:00am - 05:00pm
Prerequisite(s): N/A
Credit(s): 4.0
Course ID: 00027
Room Number: GHR 005
Course Days: Mon - Fri
Component(s): Access: 12 Months
Location: Map
Notes: For credit, all modules are to be successfully completed.

Customer Service Diploma

Learn about customer service in the hospitality and retail industries.

Enroll For this course!

BIS 101 - Customer Service (Diploma Certificate)

OVERVIEW OF THIS COURSE

What you will learn

Providing excellent customer service is essential to the long-term viability of every business. KIT’s Diploma in Customer Service course introduces the fundamental elements of customer service and explains how they can be applied in any organization. Following this, it describes how a business can develop its customer service program to the highest level.

KIT’s customer service certification course also details the role of customer service in the hospitality industry, the retail industry and the public sector. These sections explain the elements of customer service that should be focused on in these sectors.

This Diploma course is ideal for business managers, business owners and entrepreneurs who wish to learn how to implement an effective customer service program in their organization.

CERTIFICATION DETAILS

Study and complete. To successfully complete this Diploma course and become an KIT Graduate, you need to achieve 80% or higher in each course assessment. Once you have completed this Diploma course, you have the option to acquire official Certification, which is a great way to share your achievement with the world. Your Certification is:

Ideal for sharing with potential employers – include it in your CV, professional social media profiles and job applications
An indication of your commitment to continuously learn, upskill and achieve high results
An incentive to you to continue empowering yourself through lifelong learning

We offer 3 types of Certification for completed Diploma courses:

Digital Diploma – a downloadable Diploma in PDF format, immediately available to you when you complete your purchase
Diploma – a physical version of your officially branded and security-marked Diploma that is posted to you (with FREE standard shipping worldwide)
Framed Diploma – a physical version of your officially branded and security-marked Diploma in a stylish frame that is posted to you (with FREE standard shipping worldwide)

OUTCOME

After completing this course the learner will be able to: – Apply the fundamental aspects of customer service in a business; – Advance a customer service program from a fundamental to advanced level; – Communicate and collaborate with customers utilising efficient communication processes; – Obtain customer feedback to continuously refine a customer service program; – Implement a customer service program in the hospitality industry, the retail industry and the public sector.

YOUR TRAINING BENEFITS

Benefits available to you with this course

  • Recruitment Resource Pack
  • Dedicated Account Manager
  • Student Care Team
  • CV Review & Optimization
  • Completion Certificate
  • 24/7 Anytime Access
  • Practice Questions

BIS 101 – Customer Service (Diploma Certificate) Course Modules:

Customer Service Basics

Providing Excellent Customer Service

Diploma In Customer Service - First Assessment

Customer Service In The Hospitality Industry

Customer Service In The Retail Industry

Customer Service In The Public Sector

Diploma In Customer Service - Second Assessment

Diploma In Customer Service - Final Assessment